My personal experience of Qantas' new Frequent Flyer store has left me regretting using it, I should have kept the points for flights instead.
You would think that an international services company that's been around for some time would know how to do it's job but that does not seem to be the case for Calson Marketing whose business it is to run the Frequent Flyer store for Qantas. Four weeks ago I decided to order a Nintendo DS through as a spur of the moment reward for my two kids for doing well in their half yearly school results.
After dutifully waiting the advertised ten working days I enquired about my order only to be told they didn't have the colour in stock that I had ordered. "Was I contacted" the operator asked, a surprising question because I was on the phone trying to see where the order was. The colour was changed that day to what I was assured could be delivered.
Today, after another ten working days, I decided to check the status of the order again, "stock was ordered on the 1st" - hang on, that's Friday just past and I confirmed a change of order on the 21st, eleven days before. Why bother promising delivery at all?
It looks like there's another ten working days wait until I call them to find out what the next delay's excuse is - what do you think?
Meanwhile I've got to tell a 10 year old and an 8 year old to be patient just a little bit longer - wonder if the purchasing manager knows what it's like to have kids? Thankfully mine are reasonably patient...
